This Privacy Policy explains how STEVEN WAY LIMITED, operating Shannon Radiant ("Shannon Radiant", "we", "us" or "our"), collects, uses, stores and protects personal information.
1. Data Controller
STEVEN WAY LIMITED, Company Number 13035486, 75a Barking Road, London, England, E16 4HB, United Kingdom. Email: admin@shannonradiant.shop. Telephone: +44 20 3638 2768.
2. Information We May Collect
Depending on how the service is used, we may process account information, business information, customer and contact information, communication records, and technical information such as device, browser, IP address, login and service log data.
3. Meta and WhatsApp Data
Where a user connects a Meta or WhatsApp Business account, Shannon Radiant may process information made available through authorized APIs, including business account identifiers, WhatsApp Business Account identifiers, business phone number identifiers, business profile information, messaging information, message status information, customer telephone numbers, information contained in communications, and authorization credentials required to maintain the integration.
We only request permissions and process information necessary to provide relevant integration features. We do not sell data obtained from Meta or WhatsApp and do not use such data for unrelated advertising or data brokerage.
4. How We Use Information
- Provide and maintain user accounts
- Provide customer communication features
- Connect authorized third-party services
- Provide support
- Maintain security and prevent abuse
- Comply with legal obligations
- Improve service reliability and usability
5. Legal Bases
Where UK GDPR or other applicable data protection legislation applies, we may rely on performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.
6. Sharing of Information
We may share information with service providers where reasonably necessary to operate our services, such as cloud infrastructure, security, email and communication service providers. Connected services may receive relevant information as necessary for the integration. We do not sell personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide the service, satisfy legal obligations, resolve disputes, maintain security and enforce agreements.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, loss, misuse, alteration or destruction.
9. Your Rights
Depending on applicable law, individuals may have rights including access, correction, deletion, restriction, objection, portability and withdrawal of consent. Requests can be sent to admin@shannonradiant.shop.
10. Data Deletion
Users may request deletion by following our Data Deletion Instructions or emailing admin@shannonradiant.shop with the subject "Data Deletion Request".
11. Contact Us
STEVEN WAY LIMITED
75a Barking Road, London, England, E16 4HB, United Kingdom
Email: admin@shannonradiant.shop
Telephone: +44 20 3638 2768